Enabling multi-factor authentication (MFA) on the MemberXP platform significantly enhances the security of your account by adding an extra layer of protection beyond just a username and password. With MFA enabled, even if a user's login credentials are compromised, unauthorized access is still prevented unless the second authentication factor is successfully verified. This reduces the risk of data breaches, protects sensitive member experience data, and helps ensure compliance with industry best practices for cybersecurity.

MFA also helps build user confidence by demonstrating your credit union’s proactive commitment to safeguarding information, supporting the trust and security standards your members expect. To facilitate a smooth transition to MFA, we offer three setup options:

• Option 1 – On: With MFA set to On, users will not be prompted to set up MFA. To enable it, users must navigate to Edit Profile, select Multi-Factor Authentication, and click the green Set Up MFA Now button.

• Option 2 – Recommended: Users are prompted to set up MFA at every login but have the option to bypass by clicking on the Skip button.

• Option 3 – Required: Users must set up MFA and cannot bypass the process. The only options are to complete the set up process or to log out.

Once MFA is enabled for your credit union, the selected setup option will apply to all users. Users will be guided through the MFA enrollment process.

Adding MFA is a simple but powerful way to strengthen your credit union’s security posture. By requiring an additional layer of verification, you protect sensitive member data, reduce the risk of unauthorized access, and reinforce your commitment to safeguarding information. Implementing MFA not only helps meet rising security expectations but also builds greater trust and confidence among your members.