We have updated our request submission process to ensure your requests are tracked and responded to in a timely manner.

You are welcome to submit requests with our Help Desk Team directly for support with items such as, but not limited to:

• Reporting Changes

  • Employee Updates

  • User Access Changes

  • Adding a branch

• Technical Inquiries

  • Login assistance

  • Email alerts issues/updates

  • Data files issues/updates

• Questions regarding specific survey or shop submissions.

• Revising Current Survey

• Request for Contract Information

• Program Review

• Adding a New Experience Type

 

Note: If you're not sure who to direct a question towards on the MemberXP Team, you can always use this request submission process and we will make sure you get in contact with the right person. 

 

How To Submit

 

Simply go to: https://memberxphelp.cusg.com  to submit a request OR email us at [email protected].

 

You’ll also be able to submit a request right from memberxp.com when you are logged in by clicking on this link:

 

You will be brought to a page like this:

 

 

Select your request type from the drop down menu:

 

 

 

Just like an email, enter a subject line for your ticket. You can also CC or BCC other emails on the ticket to keep other team members updated on the request, by selecting "Add CC" or "Add BCC":

 

 

Next, write your message and attach files if needed:

 

 

 

Lastly, enter your contact details to ensure we can track the ticket appropriately: 

 

 

 

Once you click "Send Request", you’ll receive an email that confirms we’ve received your message. The system will then notify our team, in real time, so your question or request can be processed in an efficient and timely manner.