MemberView offers an email alert that helps managers identify and acknowledge exceptional experiences delivered by their team members. This email alert is referred to as the Perfect Score alert and enables users to receive an email notification anytime a team member receives a perfect survey score. 

When enhancing member experience, we often concentrate on shortcomings or opportunities to improve. However, it is equally important to acknowledge excellence and the positive efforts of your team that contribute to great member experiences. With the Perfect Score alert you can recognize your team's excellent performance in real-time. 

Alert Triggers

The Perfect Score alert is triggered whenever an employee achieves a perfect score on a survey. A perfect score is defined as - 

• Net Promoter Score (NPS) of 10
• Member Effort Score (MES) of 7
• Total Experience Score (TES) of 5 

Alert Emails

Designated members of your team will receive an email like the one shown below when the Perfect Score alert is triggered. 

By clicking to review the survey in MemberXP, you will go directly to the complete survey in the reporting portal.

All users can choose to receive alerts for all or some of the alert triggers. We’re happy to consult with you to set up an alert system that works for your credit union.